tel: 0845 450 7950 email: enquiries@sermotelecom.co.uk

Support

Support

At Sermo Telecom, we believe in delivering a high quality support service – one without compromise. We have a robust support network with highly skilled and trained staff who are all based in the UK.  They deliver a support service where our customers feel their issues always gain priority attention and focus.

A responsive and fast service

We will support your phone lines, circuits and broadband through our 24/7 support desk.  It is manned by our skilled engineers who you’ll get straight through to when you call.  Unlike some of our rivals, our support line is answered by highly trained telecoms experts, not a machine who asks you to select option after option to only get through to an administrator. Our engineers have full access to the Open Reach network and will test your line(s) whilst you’re on the phone to them.

In many cases we can resolve faults during the first point of contact. If it is determined that the fault lies between your business and the phone exchange we will escalate and book the Open Reach engineers to fix the fault within the agreed SLA.

And when it comes to broadband, we cover all issues that prevent your business getting connected be it router and LAN configuration, product diagnostics, intermittent connectivity and speed related faults.

BT and Open Reach

People perceive that British Telecom and Open Reach are one and the same company but this is no longer the case.  Ofcom separated the two organisations and this deregulation has allowed independent telecoms companies to enter the market and offer similar services as BT. Sermo Telecom is one such independent company and through our WLR3 portal we have the same access to the Open Reach network and their engineers. Once a fault's been logged with Open Reach the service level agreement (SLA) is the same for all companies.

Peace of mind

Our 24/7 maintenance and support service is available free of charge as standard for all Sermo Telecom customers. So you can be assured that your business is always covered.

Contact us to find out how we could help your organisation’s telecommunications support

Support help desk: tel 0845 450 7940

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